PAYMENT METHODS

We accept most major credit cards, Apple Pay, Google Pay, and Paypal. We apologize but we do not accept Money Orders or C.O.D.’s for online orders.

SHIPPING METHODS

We primarily ship all orders via USPS. International orders are subject to duties and taxes. In order to receive your package, you may be required to pay the carrier for any duties and/or taxes owed.  

Your entire order must ship to one address. Your order might ship in several packages. You will be alerted via email of any split shipping and tracking information for those packages. 

We are committed to producing and fulfilling orders within 4 business days from the time an order is received during non-holiday periods. During the holidays (November-December), we will make every effort to process and fulfill orders within 10 business days from receiving the order. To ensure your items arrive in time for the holidays, orders must be placed by 12/7/2025. For questions about the status of your order, please email merch@krakenrum.com. 

For alcohol order support please contact support+threeolivesvodka@accelpay.io.

Spirits shipping is available only in the United States excluding AL, AK, AR, CO, HI, MA, MI, MS, MT, OH, TN, and UT.

Merch and soft goods ship to all 50 states, Canada, and several international countries, though you will be required to pay additional duties and taxes upon delivery.

SPIRITS

If you are an adult over the age of 21, you may make an offer to purchase alcoholic beverages using the Sites from the Licensed Retailers. Prices displayed on the Sites reflect the prices determined by the Licensed Retailers that we partner with. Licensed Retailers may choose to accept or reject any offer to purchase the Products due to lack of availability, inability to verify your age, or any other reason. If your offer to purchase the Products is declined in full or in part for any reason, you will receive a refund for any portions of your order that are declined by the Licensed Retailer.

Licensed Retailers are solely responsible for all activities related to the sale and provision of alcoholic beverages including but not limited to (a) selecting the products to be offered for sale via the Website (b) setting the purchase price of all products made available for sale via the Site (c) accepting or rejecting all customer orders, and (d) fulfilling all customer orders, including but not limited to completing any deliveries or shipments of orders either directly or through a third party shipping company, if applicable. Accelpay, Inc. and Three Olives® Vodka shall have no liability to you, any customer, or any other person for lost, unprocessed, or mishandled orders.

Unless otherwise indicated at the time of your purchase, shipping and handling fees are NOT included with your order and such fees will be added on to the price of your purchased products. Shipping dates and/or arrival times given are only estimates. Refunds are at the sole discretion of Three Olives® Vodka, Accelpay, Inc. or its third-party retail partners.


The Products purchased from the Sites will be fulfilled by third party partners. As a result, the title and risk of loss or damage for such products will be passed on to you upon our delivery to the carrier.

Packages cannot be sent to PO boxes or local carrier locations. Orders that are placed and addressed to these locations will be rejected and refunded.

All deliveries must be signed for by an individual who is capable of proving that he or she is 21 years of age or older by providing a valid form of identification at the time of delivery. If there is no individual 21 years of age or older to accept the delivery, the delivery will not be able to be completed at that time. After three failed delivery attempts, the package will be returned to the retailer. If you choose a refund, please note that the original shipping charges are non-refundable. A $25 return-to-sender fee will also be deducted from your refund. This fee is applied to cover the additional charges incurred when the carrier returns the package to the retailer. If you’d prefer to still receive your order, there will be a $40 fee that covers both the return-to-sender fee and the cost of shipping the order back to you. If needed, we can update the shipping address before resending the order to ensure successful delivery.

We recommend that if there is a possibility an individual 21 years of age or older is not available to sign for your package, you should contact your carrier and request the tracking number be routed to a local location that allows for package pick ups. We reserve the right to refuse delivery for any reason. Packages cannot and will not be left unattended for any reason. Three Olives® Vodka, Accelpay and its retail partners do not accept responsibility for any packages that are unable to be delivered due to issues with the delivery address that you provide for your order.

You can reach out to us by email at merch@threeolives.com and we will be happy to assist with all questions regarding your online shopping experience. 

For alcohol order support please contact support+threeolivesvodka@accelpay.io.

We are happy to assist you during our business hours of M-F 9am-5pm PST. Weekend inquiries will be answered in the order of receipt on Monday (there is no need to resend as we answer the oldest messages and emails first). 

We are committed to producing and fulfilling orders within 4 business days from the time an order is received during non-holiday periods. During the holidays (November-December), we will make every effort to process and fulfill orders within 10 business days from receiving the order. For questions about the status of your order, please email merch@threeolives.com.

For alcohol order support please contact support+threeolivesvodka@accelpay.io.

If you created an account on our site you will be able to see your order history and order information. If you checked out as a guest then you can check your emails for an order confirmation email.

When your order ships from our fulfillment center you will receive a shipping notification email that will include your tracking number inside.

We have a 30 day return and exchange policy on merch items only. If you are not satisfied with your purchase for any reason, we will make it right or refund your original purchase price (less the shipping and handling fees).

To be eligible for a return or exchange, items must be unworn and unwashed with the original tags attached. Items stated as final sale are not eligible for returns or exchanges. E-Gift Cards are final sale and may not be refunded.

To begin your return or exchange request, please email us at merch@threeolives.com.

Sometimes shipping is as wild and abyss as the seas themselves. We are committed to packaging shipments in the best possible way to fully protect the contents, however, in a very small amount of instances items can be damaged while in transit. In such cases, please email our customer support team and provide a photo of the damaged goods and we will be happy to make it right.

Tracking information will sometimes show that packages are delivered a day before they actually are. Please wait 24 hours and check back. If your package has still not arrived, we recommend reaching out to your local post office. We are not responsible for lost or stolen packages. 

We are sorry for the inconvenience! There are a few things that could have caused this:

While we do regularly give out discount codes through our email and social channels they may not always apply to all products.

Your discount code may have expired.
Only one discount can be applied per order.
Some discounts require a minimum purchase amount.
Some discounts apply only to a specific product or exclude specific products.

Our beverages and merchandise ship from separate facilities. If you ordered both kinds of products, you will receive separate tracking information for each package.

Spirits shipping is available only in the United States excluding AL, AK, AR, CO, HI, MA, MI, MS, TN, and UT.

Merch and soft goods ship to all 50 states, Canada, and several international countries, though you will be required to pay additional duties and taxes upon delivery.

A: Our product fulfillment primarily ships via USPS.